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Refund Policy

Refund Policy - the basics

Effective Date: March 11, 2026

This Refund Policy outlines the terms governing payments for consulting services provided by Kugona Consulting Group, Inc. (“Company,” “we,” “us,” or “our”).

By purchasing or engaging consulting services from the Company, you agree to the terms described in this policy.

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1. Nature of Consulting Services

Consulting services provided by Kugona Consulting Group, Inc. involve professional expertise, time, and advisory work.

Because consulting services are intellectual services delivered through time and expertise, they are generally non-refundable once services have begun.

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2. Payments for Services

Payment terms for consulting engagements will be outlined in a written consulting agreement or proposal between the Company and the client.

Depending on the engagement, services may require:

  • Upfront payment

  • Milestone payments

  • Retainer agreements

  • Hourly billing

Invoices must be paid according to the terms specified in the agreement.

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3. Refund Eligibility

Refunds may be considered in limited circumstances, including:

  • Duplicate or accidental payments

  • Billing errors made by the Company

  • Cancellation of services before any consulting work has begun

Any approved refunds will be issued using the original method of payment when possible.

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4. Cancellation of Services

Clients may cancel consulting services in accordance with the terms defined in their written agreement.

If services are canceled:

  • Work completed prior to cancellation remains billable

  • Any non-refundable deposits may be retained

  • Any outstanding balances must still be paid

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5. Deposits and Retainers

Some consulting engagements may require deposits or retainers.

Unless otherwise specified in a written agreement, deposits and retainers are non-refundable once work has been scheduled or initiated.

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6. Dispute Resolution

If a client believes a billing error has occurred, they must notify the Company within 14 days of the invoice date.

We will review the issue and make reasonable efforts to resolve any legitimate billing concerns.

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7. Contact Information

For questions regarding billing or refund requests, please contact:

Kugona Consulting Group, Inc.
Email: info@kugonaconsulting.com

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